Are there any charges for exchanges or returns?
At this time, all customers are responsible for their own return postage since we are still a small but growing company
Original shipping charges are also non-refundable
How do I request a return?
Visit our return center here: https://animeape.myreturnscenter.com
Enter your order number and email address in the fields and click "Find Your Order"
Follow the screen instructions and select the items you want to return
You will get a confirmation email with shipping guidelines
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within an average of 5 busine...
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and yo...
What items are non-refundable?
Free gifts or promotional items
Original shipping charges.
Perishable goods such as food, flowers, newspapers or magazines
Intimate or sanitary goods, hazardous materials, or flammable liquids or gases
Gift cards, Downloadable software products, health and personal care items
What items are returnable?
Any items purchased within the last 90 days
In original condition
Unwashed and unworn
In the original packaging (if applicable)